Refund policy

If not completely satisfied with your purchase, our Mystic Kiss refund policy is a 100% money-back guarantee, including the shipping. That’s how confident we are in our natural products. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, proof of purchase will be required. 

To start a return, you can contact us at support@mystickiss.com. We’ll send you a return shipping label, as well as instructions on how and where to send your package. Once the product has been received, the refund will be issued within 2 business days. 

You can always contact us for any return question at support@mystickiss.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.